Return procedure

• Please download our returns form here
• Ensure you indicate which item you are returning and state whether you would like an exchange (with/without advice) or refund. Please also indicate the reason for the refund/replacement and then email, fax or post to our customer services department.
• Once your form has been received, you will be contacted regarding the process of your return.
• Should your return be accepted please ensure that the Returns (RMA) number is visible on the outer transit packaging.
• We recommend that you use the Royal Mail recorded delivery service or similar, in the event that a product is lost in the post so it is trackable, if your product is not received by Upgrade a refund/replacement cannot be issued.
• Replacements are only issued once the returned product has been received unless you wish to place a separate order and have a refund for the original product.
• Refunds will be credited back to the card used to pay for the original order and can take up to 3-4 working days to transfer onto your account.
• Please note the refund may not include delivery costs depending on why the product is being returned and you may also be subject to a 15% restocking fee.

Return of Faulty Goods

If your product is faulty we advise customers to contact the manufacturer in the first instance, most issues require only minor adjustments / software downloads and contacting the manufacturer will help to speed up the process of your return. As a convenience for you we have produced a manufacturer support list for all our principle vendors. Please keep all the warranty information that accompanies your purchase as it’s likely this will be needed if a fault is verified.