Every quotation, pro-forma invoice, price list or other similar document made or issued by SMC Direct ("the company")
is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers'
statutory rights as contained in current legislation governing the relationship between consumers and businesses. |
The Company means SMC Direct. The Customer or you, means the account applicant or person who buys or agrees to buy goods
from the company.
Acceptance of Orders|
No order resulting from any quotation, pro-forma invoice, price list or other similar document made or issued by the
company shall be binding unless and until it is accepted by the company. The company at its absolute discretion may
accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever.
The company warrants that the goods will be at the time of delivery correspond to the description given by the company.
It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose
before ordering . The company hereby reserves the right to make without notice such minor modifications in specifications,
designs or materials as it may deem necessary or desirable by experience.
The company's normal terms of business are for all payments to be made on despatch of goods, unless payment is by cheque
when clearance of cheques may result in a delay in despatch of goods. The contract will be deemed as active once payment
has been received by the company.
Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will
endeavour to keep customers informed of the delay and an expected new delivery date. Customers may cancel their order at
any time prior to despatch by contacting the Customer Services Department in writing. This should be sent to the Customer
Services Manager at the companys registered address. If payment has been made by cheque a refund will be issued within
14 days of written receipt of the cancellation order.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence
and the company shall not be liable for any losses, costs , damages or expenses incurred by the customer or any other
person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the
goods shall pass from the company to the customer upon delivery of such goods to the customer.
Damages and Shortages|
The customer shall report any damage or shortage to the company and the carriers in writing within 7 days of delivery.
Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that
such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment
free of charge to the customer.
Ownership and Risk|
The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. However,
notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and
beneficial ownership, shall not pass to the customer until the company has received in cash or cleared funds, payment
in full for all goods delivered to the customer under this and all other contracts between the company and the customer
for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods
shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the
company and the customer under which the goods were delivered.
Warranty & Returns|
In addition to any manufacturers warranty all products, except consumables and input devices, are covered by our own 12
month warranty. If you wish to return any faulty item you must first contact our Technical Support Department and obtain
a Product Returns Number. You must use any manufacturer repair service or on-site arrangement provided. Any on-site
arrangements apply to mainland UK only.
Should any equipment malfunction as a result of abnormal environmental factors (including without prejudice to the
generality of the foregoing mains power transients or dropouts , electromagnetic interference, extremes of humidity,
vibration, electro-static damage , temperature or pressure or chemical corrosion then all costs incurred by the company
in repairing such equipment and investigating the causes of the malfunction shall be payable to the company.
The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure
is due to acts of God, civil commotion, riots, floods, drought , fire, legislation or other cause beyond the companies
reasonable control. This does not affect your statutory rights. If the company choose not to enforce a right under
this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion.
Distance Selling Regulations|
The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in
Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct
contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms,
fairs or exhibitions.
Your contract is with:|
t/a SMC Direct
Greenhills Rural Enterprise Centre
Company Registration No 2873785
Telephone: 0871 231 7660
Fax: 0871 231 1921
If you have any questions or complaints regarding the company, these can be addressed to the Customer Services Manager at the above address. The company will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate.
Details of the specification, price and arrangements for payment of the goods purchased by distance selling are available on our web site , in our company publications and will also be provided on invoices despatched with order. The SMC Direct sales team are happy to send a quote by fax or mail detailing specifications, or customers may want to print out copies of web orders for their records.
Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumers specifications. It does not apply to goods intended for everyday consumption . Video recordings or computer software unsealed by the consumer are also excluded . Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer.
To cancel the contract under the terms of the Direct Selling legislation with the company the Customer Services Manager must be contacted in writing at the above address within 7 days of receipt of the goods. The customer will be required to return the goods to the company before a refund can be processed. The Customer Services department will then contact the customer with a RETURN TO MANUFACTURER number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified . The company cannot be held responsible for goods returned without proper identification.